Privacy policy

Last updated: 2026.07.25

This Privacy Policy describes how Leila Atelier ("we," "us," "our") collects, uses, and discloses your personal information when you visit or make a purchase from leilaatelier.com, in accordance with South Africa's Protection of Personal Information Act (POPIA).

By using our site, you agree to the collection and use of information as described here.

Information We Collect

  • Contact details: name, address, phone number, email
  • Order information: billing and shipping address, payment confirmation, phone number
  • Account information, if you create one
  • Shopping information: items viewed, added to cart or wishlist
  • Any information you share with us directly, such as through customer support messages

How We Use Your Information

  • To process and fulfil your orders, arrange shipping, and manage returns or exchanges
  • To communicate with you about your order or account
  • To send marketing communications, where you've opted in
  • To improve our site and services
  • To meet our legal obligations

Cookies
Our site uses cookies to support core functionality (via Shopify) and to understand how visitors use the site. Non-essential cookies are only set with your consent, which you can manage through your cookie preferences on the site.

Sharing Your Information
We share information only where necessary: with service providers who support our business (Shopify, payment processors, couriers), or where required by law. We do not sell your personal information.

Your Rights Under POPIA
As a South African business, you have the right to:

  • Confirm whether we hold personal information about you, and access it
  • Request correction of inaccurate information
  • Withdraw consent to processing at any time
  • Request that we restrict or delete your personal information
  • Object to your information being used for direct marketing
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed

To exercise any of these rights, contact us using the details below.

International Customers
If you're ordering from outside South Africa, your information may be processed here in South Africa in order to fulfil your order. By ordering, you consent to this.

Security
We take reasonable steps to protect your information, but no method of transmission or storage is completely secure, and we can't guarantee absolute security.

Retention
We retain your information only as long as necessary to provide our services, meet legal obligations, or resolve disputes.

Changes to This Policy
We may update this policy from time to time. Changes will be posted here with an updated "Last updated" date.

Contact / Information Officer
For any questions about this policy, or to exercise your rights under POPIA, contact:

Leila Walter, Information Officer
Leila Atelier
Email: leila@leilaatelier.com
Address: 145 Sir Lowry Road, The Palms, A066, Woodstock, Cape Town, 7925

You can also lodge a complaint with the Information Regulator of South Africa: enquiries@inforegulator.org.za